Pgsoft BD — Your Privacy Our Highest Priority

Welcome to the pgsoft BD Privacy Policy. This policy is written in plain language so you can clearly understand what we do — and don't do — with your data. pgsoft BD believes that every user's privacy is a fundamental right, not a privilege.

When you visit the pgsoft BD website, use the mobile app, or create an account, certain information is collected automatically. Other details — such as your name, phone number, or bank information — are provided directly by you. This Privacy Policy applies to all such information.

This Privacy Policy governs pgsoft BD's Terms & Conditions considered part of it. By using pgsoft BD, you agree to this policy.

Pgsoft BD collects two types of data — information you provide directly, and data recorded automatically while you use the platform.

Pgsoft BD will never ask for your social media password, bank PIN, or OTP. Any such request is fraudulent — please report it to us immediately.

Pgsoft BD takes a careful approach to how your data is used. Every piece of information is collected for a specific purpose and never used beyond that. The key uses are outlined below:

• Account Management: Registration verification, login security, and identity confirmation.
• Payment Processing: Processing deposits and executing withdrawals.
• Customer Support: Handling your questions, complaints, and requests.
• Security: Prevention of fraud, hacking, and account misuse.
• Legal Compliance: Compliance with licensing terms and applicable regulations.
• Service Improvement: Analytics to improve your gaming experience.
• Relevant Communications: Personalised offers and updates based on your preferences (opt-out available).

Pgsoft BD does not sell, rent, or unnecessarily share your data with any third party. However, limited data sharing may occur where required to deliver our services:

• Payment Processors: To process transactions with payment services such as bKash, Nagad, and Rocket.
• KYC Verification Services: Licensed service providers for identity and age verification.
• Game Provider: For operating pgsoft's live games and slots.
• Legal Authorities: When required by court order or government investigation.
• Technology Partners: Cybersecurity and fraud prevention services.

Pgsoft BD has privacy agreements in place with all these partners. They may only use your data for the specific purpose agreed upon — not for their own use.

Pgsoft BD's website and app use cookies and similar technologies. Cookies are small files stored in your browser that help enhance your browsing experience.

You can disable all non-essential cookies through your browser settings, though some site features may not function as a result. pgsoft BD never uses third-party advertising tracking cookies.

How long pgsoft BD retains your data depends on the type of data and applicable legal requirements. We do not keep any data longer than necessary.

• Account Information: For the duration of your active account and up to 5 years after closure.
• Financial Transaction Records: 7 years (legal obligation).
• KYC Documents: 5 years after the last transaction.
• Gaming History: Up to 3 years.
• Customer Service Records: 2 years.
• Marketing Preferences: Until you opt out.

Pgsoft BD follows the highest industry standards to protect your data. Our technical infrastructure is under continuous monitoring and undergoes regular security audits.

• TLS 1.3 / 256-bit SSL: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Server protection against cyber attacks.
• Automated Fraud Detection: Immediate detection of unusual activity.
• Regular Penetration Testing: Tested by independent third-party security specialists.
• Data Backup: Encrypted backups stored across multiple secure locations.

Please keep in mind — no system on the internet is 100% impenetrable. pgsoft BD makes every effort to provide the highest level of protection, but your own vigilance is equally important in keeping your account secure.

If you have an account with pgsoft BD, you have the following rights over your personal data:

To exercise any of these rights, please contact our support team. pgsoft BD typically responds within 30 days.

Pgsoft BD is strictly for users aged 18 and above. We do not knowingly collect data from minors. If a minor creates an account using false information and we become aware of it, the account is immediately closed and all collected data is deleted.

If you are aware that a minor is using pgsoft BD, please contact us: support@pgsoft-bd.com

Pgsoft BD may update this Privacy Policy from time to time — due to new services, legal changes, or security improvements. For significant changes, we will notify you via email or in-app notification.

• The date of each update will be noted at the top of this page.
• Continued use of pgsoft BD after any policy update will be considered acceptance of the revised policy.
• If you do not agree to the updated policy, you may request to close your account.

For any privacy-related questions, requests, or complaints, please reach out to us directly. pgsoft BD's privacy team typically responds within 48 hours.

Providing the following details when submitting a complaint helps us resolve it faster:

• Your registered email or phone number.
• Brief description of your complaint.
• Relevant date or transaction ID (if applicable).